Shipping  +  Return & Exchange Policies

SHIPPING | Rates & delivery times

We are online store only! We use AUSTRALIA POST.

Please note:  Once your order has been dispatched to Australia Post, we cannot be held responsible for postage delays.

STANDARD SHIPPING  (within Australia)

  • Allow 1 – 5 business days
  • Orders $160 and under – $15
  • Orders over $160 – FREE

EXPRESS SHIPPING  (within Australia)

  • Allow 1 – 2 business days
  • Orders $180 and under – $18
  • Orders over $180 – FREE

INTERNATIONAL SHIPPING​

  • Allow 2-3 weeks depending on destination
  • Orders up to $250 - $40
  • Orders from $250 - $400 - $60

PICK UP FROM LETTERBOX

  • We are online store only! Please contact us to co-ordinate a time to pick up from the letterbox in Dayboro, Brisbane

POLICIES | Returns

  • Items can be returned within 7 days of delivery for a CREDIT ONLY
  • Refunds are not given for change of mind
  • Items must be received in their original condition - unworn, unwashed
  • Sale items cannot be returned (unless the item is faulty or seller error)
  • The return postage is the responsibility of the buyer (unless the item is faulty or seller error)

Return to:

Matilda & Mabel
P.O. Box 225
Dayboro Qld 4521

POLICIES | Exchanges

  • Items can be returned within 7 days of delivery for an exchange
  • Items must be received in their original condition - unworn, unwashed
  • Sale items can not be exchanged (unless the item is faulty or seller error)
  • The return postage is the responsibility of the buyer (unless the item is faulty or seller error)
  • If u would like an exchange, please contact us so we can arrange to put your new exchange aside.

Return to:

Matilda & Mabel
P.O. Box 225
Dayboro Qld 4521

  • Please include a self-addressed pre-paid traceable satchel with your item that is to be exchanged (unless the item is faulty or seller error)
  • If an item is faulty, please contact us

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